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Return Policy

Due to limited availability of our products we do not accept exchanges for change of mind, incorrect size selection, or personal preference. You will receive store credit of item price less a $5.00 restocking fee.

Please review all product descriptions and sizing information carefully before completing your purchase. If you have any questions regarding sizing or fit, we encourage you to contact us before ordering.

Shipping Policy

Once your items are shipped to you, you will receive a confirmation email with tracking information. Domestic delivery typically arrives within 3-7 business days. Please note that we are not responsible for delays caused by the carrier or incorrect shipping addresses provided at checkout. If there are any issues with your delivery, please contact us so we can assist you with the available next steps.

Preorders

Preorder items are specially reserved for you from our upcoming inventory. You may cancel a preorder and request a full refund within 3 days of placing your order. After the 3-day cancellation period has passed, preorders are considered final sale and are no longer eligible for cancellation. Please note that estimated preorder arrival/shipping time frames are estimates and may be subject to reasonable delays outside of our control. We will communicate any significant delays or changes whenever possible. 

Order Changes

Please double-check your size, color, style, quantity and shipping information before submitting your order. Once an in-stock order has been processed or shipped, we may not be able to make changes.

BY COMPLETING A PURCHASE WITH KAI, YOU ACKNOWLEDGE THAT YOU HAVE REVIEWED AND AGREED TO THIS EXCHANGE AND RETURN POLICY.

LAST UPDATED: SEPTEMBER 2, 2026

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